FAQs-Trust & Safety

Each and every cleaning professional that we hire is experienced and professional, background and reference checked (police checks included), interviewed in-person, and highly rated / reviewed by other customers. We believe that your trust and security come first; therefore, we hold our cleaning professionals to the highest standards.

All of our home cleaning providers are insured and trained to deal with any issues that may arise. We believe in constant communication which ensures that, if anything were to happen, we would immediately see to it that any issues are dealt with.

At Real Deal Cleaning Service, we acknowledge that unforeseen circumstances occur, and we proactively plan for anything that may potentially go wrong.

Yes! Your credit card information is not stored in our system – all payments are processed through Stripe, a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.

Credit card payments are all processed the morning of each clean.

Absolutely. At Real Deal Cleaning, we do reference checks, police checks, and extensive background checks on all of our home cleaning professionals.

Simple! If you’re unhappy with your clean and feel as though our Real Deal Provider, missed anything – let us know within 24 hours, and we’ll come back and clean it for free.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If and only after our re-clean is completed – you’re still not happy with our service, we offer a full refund.

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