Terms & Condtions
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area/task within 24-hours or we’ll apply a credit into your account towards our next visit. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlook something please don’t keep it to yourself, tell the cleaner to re-clean the area or call our office before the cleaner leaves your home. Please contact the office as soon as possible during our normal business hours. Real Deal Cleaning Services has a 48 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we will come out and re-clean the area in question. We work very hard to avoid these issues by training our staff to be careful and detail oriented, and by inspecting our work. Complaints filed more than 48 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. RDC will not be held responsible for repair or replacement of items broken or damaged due to per-existing wear and tear, incorrect installation, assembly or usage.
For your convenience, RDC accepts Cash, Check or PayPal. Please make the check payable to Real Deal Cleaning Services. The customer agrees to pay the total quoted price due on or before the day of service. A $20 per month late fee or $10 per services late fee will be assessed for late payments. All credit card payments will be charged a 3.5% service charge and sales tax when applicable. A minimum charge of $35.00 dollars will be charged for returned/bounced checks in addition to any outstanding amounts.
We require a minimum of 24 hours cancellation notice (holidays and weekends included). If you need to cancel or reschedule your appointment please call or email the office directly. Cancellation fees will be billed as follows:
Full minimum cleaning fee will be billed on the day of cleaning if the cleaner is unable to gain access to the establishment or home, if the key has not been left with the doorman or agreed upon location, if the post-renovation contractor or other contracting crew have not completed work according to schedule and our cleaning crew is on site.
A charge of 50% of service will be charged if the 24 hour cancellation policy is not honored ($50 minimum). Excessive cancellations with less than 24 hours’ notice are subject to cessation of services. We understand that emergencies arise.
Since cleaning is a very tailored and personal service, we cannot offer refunds to clients. However, your satisfaction is important to us. If you are not happy with the work, call us within 24 hours and we will come out and re-clean the area at no additional charge.
Keys / Alarms
Most RDC clients provide us with a key to their home or business, and we are very vigilant about safeguarding your key. In order to protect your identity and safety, each key is assigned a coded number and kept in a key safe in our office. Your key will only be accessed by your service team the day of your scheduled cleaning service and it is returned to the office at day’s end. We do not return keys by mail or courier – we will only release keys to clients who come in personally to our office and show current government issued photo ID. For home alarm systems, while we prefer it to be turned off on cleaning day, you can show the service team how to operate it if it is a simple system.
Although it’s not necessary to tip our employees it is encouraged, and of course the best way to say job well done! You may include your tips with your payment and we will pass them along to the maids or give it to them directly.
Health and Safety Risks
Due to health and safety reasons, we are unable to clean up mold, human, pest (flea and rodent infestations, etc.) or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms . We do ask to be informed beforehand if this may be an issue.
We value our employees and take their safety very seriously, so our policy requires that they not lift anything heavier than 20 lbs and not to climb higher than a 2-step ladder. We do use extension poles for higher items that need dusting and cob webbing. If you would like cleaning done behind a refrigerator / stove, sofa or other heavy furniture, please have it moved prior to cleaning so your service team can access the area.
Referral Job Placement Fee
Your Service Agreement states that you agree not to hire any past or present RDC Service Team members, for any home-related services that you are introduced to through Real Deal Cleaning Services. If you wish to employ a RDC Service Team member, our referral fee is $3000.00 – this is due in full immediately upon employing or using the past / present staff member, regardless of whether the employment is continuous employment or on a contract basis.
The Customer acknowledges that any information provided by the Customer may be used by RDC for the purpose of providing the Service. RDC agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). The Customer agrees to RDC communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service. will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction.