FAQs-My Account

Click the button in our header menu titled “Login” and enter your credentials. Upon booking with us, you’ll have created an account.

You can change your credit card information via your client dashboard.

You can change your password via your client dashboard – once you have logged in, go to the section named ‘Account Details’ and you will be able to change your password there.

If you are seeing messages such as ‘User does not exist in database’ when you are trying to log in, please ensure that you have entered the correct email address (the one you used to make your booking) and temporary password, which we have sent you via email after you made your first booking with us.


If you are still unable to log in, please ensure that you have clicked the email verification link that we provided in your first booking confirmation email. This will activate your account with us, meaning that you will be able to access your dashboard to view and edit any upcoming bookings!

You can see the details of all upcoming and past bookings on your client dashboard.