FAQs-Booking

How do I book a regular cleaning service?

You can choose to book a regular clean in our checkout process – your booking can be Weekly, Bi-Weekly or Monthly. We also do one-time bookings.

Can I make special request or add instructions to my booking?

Of course you can! Leave any additional instructions or special requests in the additional notes section at the end of the checkout process. You can also edit these notes at any time via your client dashboard.

Please note that not all requests can be fulfilled.

What happens after I make my booking?

Relax! The Experiencing of a Real Deal Cleaning is in effect. It’s only be a matter of time before your home becomes sparkling clean!

Immediately after you make your booking, you will receive a confirmation email and soon enough, you’ll have one of our Real Deal Providers cleaning your home in no time!

How do I cancel my regularly scheduled bookings?

If you don’t need your home cleaned for a particular week, you can skip it by logging into your dashboard and then cancel the booking.

To completely cancel all future bookings, please contact us.

Please note that you must cancel at least 24 hours prior to the start time of your booking, or a $50 cancellation fee will be incurred.

Do I have to be home for my booking? How do I let the cleaner in if I’m not home?

If you cannot be home for your booking, that’s perfectly fine. You can leave your key with the reception or the name of your cleaner – whatever suits you!

Once you’ve made up your mind, you can leave instructions for the cleaner in the additional notes section of the checkout process. If anything changes, you can edit your instructions via your client dashboard.

Please note that if you leave your keys with the cleaner, Real Deal Cleaning Services will not be responsible for any issues.

How do I leave feedback?

After your clean has been completed, you will be able to leave a rating and some feedback for your cleaner as soon as you log into your dashboard. We would really appreciate it if you could take out 5 seconds to provide some feedback – it goes directly into improving our services for you!

Why can’t I book the date and time I want?

We try our very best to find a cleaner for your preferred date and time.

However, if you book on short notice, we may not be able to find you a Real Deal Provider for your requested date and time. If this is the case and there is no cleaner available, you will have to choose a different date and time.

How do I edit a booking?

You can edit your booking through your client dashboard.

Please note that you must edit your booking at least 24 hours prior to the start time of your booking, or a $30 penalty fee will be incurred.

How do I reschedule a booking?

If you need to re-schedule your booking, you can do this on your dashboard. If you are having any troubles, please feel free to send us an email at realdealcleanatl@gmail.com or call us on 770 875 7571.

Please note that you must re-schedule no later than 5.00pm the day prior of your booking, or a $50 penalty fee will be incurred.

How do I cancel a booking?

You can cancel your booking through your client dashboard.

Please note that if you cancel within 24 hrs, a cancellation fee of $50 will be incurred. As you can appreciate the cleaners are booked for your cleans and lose work due to last minute cancellations.

Can I request a specific cleaner?

First-time customers will not be able to request a specific Real Deal Providers.

However, returning customers will be able to request a preferred cleaner via their client dashboard.

Please note that if you request a specific cleaner, the availabilities for your next clean may not be as broad because it is restricted to when your particular cleaner is available.

How do I make a booking?

Making a booking with us is easy! Our online booking system makes everything much more simple and convenient for you! Simply enter details of your home and we will do the rest. Start your booking here.