FAQs-Bills & Payment

Whenever a Job is placed for service, there is a pre-authorization attempt to verify the available balance of your payment method will cover the full cost of the chore. The funds are released back to your account, and customers are not charged until the morning of the clean.

Booking with us means there is a secure way our customers can pay for cleaning and we ONLY accept credit card payments and we accept all major credit cards and will charge your credit card on the morning of your clean. To make a booking this can only be made if you book through our system and confirm your booking.

All payments are processed through Stripe – a secure, 256-bit SSL-encrypted, PCI-compliant system used and trusted by companies worldwide.

You can change your credit card information on your client dashboard.

Payment occurs on the morning of the clean and your credit card will be charged ONLY then.

We always try to avoid these situations, but sometimes mistakes do happen! If you feel you have been overcharged, please let us know as soon as possible so we can issue a refund or provide you with credit for your next booking – whichever you prefer!

Feel free to send us an email regarding your overcharge to realdealcleanatl@gmail.com

Tips are optional but always appreciated! If you feel your Real Deal Provider has done an excellent job, we recommend adding one!

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