FAQs-Provider Issues

Our team wants to make sure all of your jobs are completed smoothly.  If you have any problems with a Provider or your chore, please contact us at [email protected] and we will get back to you right away.

Reliability is a top priority when we recruit our Real Deal Provider. This is to ensure that your cleaning experience goes smoothly without a hiccup. However, in the rare event that something goes wrong and you’d like to file a damage claim, please contact us and we’ll assist you in resolving the issue immediately.

Punctuality is a top priority when we recruit our Real Deal Providers. However, in the rare event that your cleaner is late, please contact us via phone and we’ll help to resolve your issue immediately.

Punctuality and reliability are two of our top priorities when we recruit our Real Deal Providers. In the rare event that your cleaner doesn’t show up, please contact us via phone and we’ll help to resolve your issue immediately.

If your Real Deal Provider cancels, you will receive a push notification letting you know this was done. Your chore will automatically be reposted when this happens, so all you will need to do is confirm a new Real Deal Provider.