FAQs-Safety (Providers)

We trust that you use your best judgment for every situation. If you encounter an unsafe working condition or situation, please cancel the chore and leave the area immediately. Let us know the situation and we will investigate – we don’t want Providers exposed to unsafe conditions. We utilize a two-way star rating system to review user performance, and customers with multiple low star ratings will be removed from the Takl platform.

For all non-emergencies, contact us at realdealcleanatl@gmail.com

In case of an emergency, call 911 or find the assistance line you need in your service area. 

If you were involved in a safety-related incident or are in a situation that you believe threatens your personal safety, seek medical attention or call the authorities by dialing 911 or your local non-emergency assistance line if necessary. Afterward please report it to realdealcleanatl@gmail.com so our Field Operations Team can follow up.

Weapons

To keep everyone in our community comfortable, Real Deal Cleaning Services has a strict “No Weapons” policy. This means that if any Provider or customer possesses a weapon in plain sight during a job, regardless of whether possession is legal where they are, they will be removed from the platform. We want to be sensitive in our community – it’s hard to know what someone else is or isn’t comfortable with. The presence of a weapon might make another community member distressed, and Real Deal Cleaning Services is devoted to keeping our Providers and customers secure and comfortable. If you witness possession of a weapon on a Real Deal Job, please let us know.