Last Updated: March 2026
These Terms of Service apply to all customers and visitors who access the Real Deal Cleaning website or request services from the company.
1. Use of Website
You agree to use this website only for lawful purposes and not to misuse any part of the website, forms, or communication channels.
• submit false or misleading information
• attempt unauthorized access to the website
• use the website for fraudulent or abusive activity
2. Service Estimates
Estimates are based on the information provided by the customer, including property size, condition, and requested services.
Final pricing may change if:
• the condition of the property differs from what was described
• additional services are requested
• the scope of work increases during the appointment
Real Deal Cleaning reserves the right to adjust pricing accordingly.
3. Payment Authorization
By submitting payment or approving an invoice, you authorize Real Deal Cleaning to charge your provided payment method for:
• scheduled cleaning services
• approved add-on services
• applicable taxes or fees
• cancellation fees where applicable
You confirm that you are the authorized user of the payment method.
4. Cancellation Policy
Appointments may be canceled or rescheduled up to 24 hours before the scheduled service time without penalty.
Cancellations made less than 24 hours before the scheduled appointment will result in a $65 late cancellation fee.
Customers confirm that they are the authorized holder of the payment method used.
5. Missed Appointments
If Real Deal Cleaning arrives and cannot access the property, the appointment may be treated as a late cancellation.
In such cases, the $65 cancellation fee may apply.
6. Missed Appointments
If Real Deal Cleaning arrives for a scheduled appointment and access to the property is not available, the appointment may be treated as a late cancellation.
In such cases, the $65 late cancellation fee may apply.
7. No Refund Policy
Cleaning services provided by Real Deal Cleaning are non-refundable.
Because services involve reserved labor time and scheduling commitments, payments made for scheduled or completed services are final.
Refunds will not be issued for:
• completed services
• partially completed services
• dissatisfaction based on subjective preferences
• last-minute cancellations
• changes in personal circumstances after booking
If a concern about service quality arises, customers should contact Real Deal Cleaning within 24 hours of the appointment so the concern can be reviewed.
8. Service Concerns
If a customer believes that a service area was missed or not completed within the agreed scope of work, the customer must notify Real Deal Cleaning within 24 hours of the service appointment.
When appropriate, Real Deal Cleaning may offer a reasonable resolution, which may include:
• clarification of the service scope
• addressing the specific concern
• scheduling a limited touch-up visit
Resolutions are provided at the discretion of Real Deal Cleaning and do not constitute a refund obligation.
9. Chargebacks and Payment Disputes
Customers agree to contact Real Deal Cleaning directly to resolve any concerns before initiating a payment dispute or chargeback with their bank or credit card provider.
Initiating a chargeback without first attempting to resolve the issue with Real Deal Cleaning may be considered a violation of this agreement.
If a chargeback or payment dispute is filed, Real Deal Cleaning reserves the right to contest the dispute and provide documentation including but not limited to:
Customers acknowledge that disputing legitimate charges for services that were scheduled or performed may be considered fraudulent activity.
If a chargeback is ruled in favor of Real Deal Cleaning, the customer may be responsible for:
• the original service fee
• any cancellation fees
• chargeback processing fees
• administrative costs associated with the dispute
10. Refusal of Service
Real Deal Cleaning reserves the right to refuse or discontinue service if:
• working conditions are unsafe
• abusive behavior occurs
• fraudulent activity is suspected
• terms of service are violated
11. Limitation of Liability
Real Deal Cleaning will perform services with reasonable care and professionalism.
However, Real Deal Cleaning shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.
12. Governing Law
These Terms shall be governed by the laws of the state in which Real Deal Cleaning operates.
13. Changes to Terms
Real Deal Cleaning reserves the right to update these Terms at any time.
Continued use of the website or services after updates constitutes acceptance of the revised Terms.
